Sector: Cybersecurity

Company: International cybersecurity consulting firm with 16 years in the market. It provides tools to companies to create a more secure digital ecosystem through the sale of services and innovative technology, always oriented to excellence in service and continuous improvement of the security posture of organizations. 

"For Base4 Security as a company, the implementation and launch of Zoho ONE hand in hand with Etixen has been positive. Today it allows us to manage data and automate processes effectively relating in a single platform different areas of the company located in different countries". Karen Moncada (Global Manager admin & accounting)

CHALLENGE: Automate processes, reduce deviations, measure profitability and have accurate information for strategic decision making. 

We know that a historical record of our customers, their opportunities, closings and contact data can be complicated to keep in a simple Excel spreadsheet. In addition, repetitive tasks take valuable work time and can lead to errors. Measuring these errors is essential to avoid deviations and make decisions to improve processes and results.

Miguel Satzger (Head of Sales for the Americas) tells us that the acquisition of Zoho ONE was born from the commercial need mainly for tracking customers, business, KPIs and visibility between the different countries where they have presence.

DAY-TO-DAY OPERATIONS AT BASE4 SECURITY

Currently, due to the implementation of several Zoho ONE tools, they are able to make decisions based on information thanks to the different KPIs they have.

At the same time, they have been able to detect human failures in the processes and make the necessary modifications. Thanks to the different dashboards, they can visualize the tasks performed by each area and how the different teams in the company interact. 

STRATEGY AND SOLUTION

The contracting of 75 licenses of Zoho ONE and later the configuration of Zoho CRM, Campaigns, Social and Projects where Etixen's team of consultants adapted the system to Base4 Security's needs through customizations and customized developments.

In addition to the configurations and developments carried out, a series of training sessions were given to the different teams that use the tool and to their administrators, so that they could learn in depth about the available functionalities offered by Zoho and get the most out of it. 

As time went by, Base4 Security modified some of its processes and Etixen was able to accompany them by re-adapting the tools to their new requirements.

"The main benefits were being able to delegate to a third party an arduous job that internally would have taken many hours of training and implementation of the tool." Miguel Satzger 

Currently, our team of consultants is constantly providing technical support to resolve any questions that may arise.

What do you value most about Etixen?

"Etixen was a very important piece in the training, change management and creativity of adapting ZOHO to Base4 Security. Always friendly, quick to respond and very knowledgeable about the technology. The attention and quick responsiveness is always something that significantly enhances our experience." Miguel Satzger and Karen Moncada. 

IMPACT AND RESULTS:

• Strategic decision making based on KPIs analysis

• Reduced margin of human error

• Impact on business revenues

"By having access to this valuable information, you can permanently control the evolution of the business online, monitor processes through indicators and metrics as well as encourage benchmarking." Karen Moncada.

From Etixen we will always accompany you providing personalized support and assisting you in the acquisition and configuration of new tools of the Zoho suite as needed, facilitating the scaling process of your technological resources.