Zoho Desk
Take care of tickets in an organized way! Ensure personalized service through different channels so that your team can serve customers efficiently.
Enhance your customers' experience by improving customer service times
Faster response time, happier customers! I tracked the requests from any channel they enter while respecting the Service Level Agreement (SLA), thanks to the information collected and their inquiry history.
Assign tickets according to your team's skills
Configure more than one department to be able to assign the corresponding tickets to each agent.
Set up an SLA
It will structure the conditions of the service provided, the responsibilities of each of the parties and the possible solutions in the event of non-compliance.
Integrate Zoho Desk with CRM in a very simple way
Enable internal communication between different areas. By integrating Zoho CRM you will be able to synchronize contacts and, thus, the sales department will have the ability to refer tickets for support, view the customer's history, who is in charge and more.
Assign tickets according to your team's skills
Configure more than one department to be able to assign the corresponding tickets to each agent.
Set up an SLA
It will structure the conditions of the service provided, the responsibilities of each of the parties and the possible solutions in the event of non-compliance.
Integrate Zoho Desk with CRM in a very simple way
Enable internal communication between different areas. By integrating Zoho CRM you will be able to synchronize contacts and, thus, the sales department will have the ability to refer tickets for support, view the customer's history, who is in charge and more.
Wherever the customer looks for you, you'll be there!
Provide omnichannel service by accompanying them from WhatsApp, email, IP telephony, support portals and social networks; you can be present from anywhere.
Analyze and follow closely the management of your tickets! of your tickets!
Through Zoho Desk's customized reports, you can understand your customers' trends: through which channel they enter more queries and which products they are associated with; how long it takes you to resolve tickets; their status (how many are open, waiting or closed) and if the Service Level Agreement was met.
Get to know its analytical capabilities!
FUNCTIONALITIES
Stand out for your customer service!
I offered meaningful and lasting experiences by resolving every inquiry in a timely manner.
Automatically assign tickets to your team of agents
Keep track of average ticket resolution time
Protect customer data by defining the levels of access that agents may have
Automate notification rules to let your clients know what stage their case is at
Attend to your queries from anywhere with the mobile application
Automate your tasks through workflows that allow you to complete ticket information, modify the status or refer tickets.
Automatically assign tickets to your team of agents
Keep track of average ticket resolution time
Protect customer data by defining the levels of access that agents may have
Automate notification rules to let your clients know what stage their case is at
Attend to your queries from anywhere with the mobile application
Automate your tasks through workflows that allow you to complete ticket information, modify the status or refer tickets.
INTEGRATIONS
Power Zoho Desk with the applications you use daily
Zoho Desk integrates with more than 200 applications outside the Zoho ecosystem and more than 45 native applications.
