Implementation, training and remote technical support in Zoho CRM, Zoho Desk, Zoho Campaigns and Zoho Sign. 

One of its main objectives as a company is to become a "World Class" company implementing Industry 4.0 techniques and technology. Always having as a focus the experience and satisfaction of its customers.

CHALLENGE "Manual Dynamics".

Previously, their way of working was through the use of local databases on servers, with manual loading and querying processes that made them dependent on human and batch tasks. 

The planning of commercial actions was done reactively and by analyzing long lists or Excel spreadsheets to obtain indicators and make decisions.

Many customer service processes were carried out manually, with only telephone and email support.

The main challenges to be solved were: reducing response time to customers, having reduced information in real time for commercial action planning and strategic decision making.

In addition, they sought to achieve:

• Detect and identify more and better leads.
• To provide tools to sales representatives to plan their actions and reduce time in administrative tasks.
• Have a 360-degree view of your customers' business to offer the right solution at the right time, improving commercial performance and profitability.

STRATEGY AND SOLUTION: "Change is coming to us".

It is at that moment when the sales department identified that it was time to make a change, so they chose Zoho, finding a differential in the easy modular customization, in the capacity of integration and local support and in the online documentation and support.

Hernán tells us that the implementation process was gradual, where the cultural change was the main challenge, but it allowed his employees to make better use of their time in high-value tasks. 

"We started with Zoho CRM on which we built our account and contact base, automating several contact management processes. Then we incorporated contact and support tools such as Sales IQ, Zoho Desk, Zoho Campaigns and Social" Hernán Bigorra, Commercial Manager, Delga.

How was the process of incorporating more applications from the Zoho system?

"We incorporated other Zoho applications as we scaled our use of CRM. We currently use tools such as Zoho Sign and Zoho Desk with the engineering and quality departments." Hernán Bigorra, Commercial Manager, Delga.

Hernán adds that one of the main changes in the dynamics of their work was that they no longer had to go to the information to find what they needed, but rather the information came to them.

How did Etixen's attention influence you, and what do you value most about us?

"The attention was good and fast, they have always been available when we needed them, with a clear and honest communication in the consultations we made." Hernan Bigorra, Commercial Manager, Delga.

RESULTS

• They have clearer information for decision making and strategy design.
• They achieved greater order in the administrative processes.
• Your employees have more time to perform valuable tasks and motivation has increased.

CURRENT NEWS

Do you have any future goals with the tools? 

"Yes, the road is still beginning. We have several challenges ahead of us, such as integrating portals and incorporating the management of Quotations and sales orders that we currently do with an ERP." Hernán Bigorra, Commercial Manager, Delga.

Delga has already succeeded in its goals with Etixen. If you are looking for the success of your company, contact us, and together, we will reach your goal.