G Suite implementation, migration, training and remote technical support (current Google Workspace)ç

Sector: Metallurgical

Company: Ferrosider S.A. is a leading Metallurgical Service Center, specialized in the processing of cold rolled flat steels, hot rolled, and coated steels, supplying the Automotive Industry and the market in general since 1969. Currently there are a little more than 200 people.

Its main objective is to satisfy the needs of its customers. Delivering products that meet the high quality standards required, with the best service and the lowest cost. 

"The support was key, we are not a company that makes such significant technological leaps on a recurring basis, and we needed assurances that were supported by Expertizen". (Matías Fernández. Systems Department Manager)

CHALLENGE:

Data centralization and security

Their way of working was under "in house" services, with a mail server under the free version of Mdaemon software. Regarding documents, they used Microsoft Office tools. What problems did they have?

Matías tells us that with their email, they had problems with spam, identity theft and blacklisting. In terms of documentation, they faced the challenge of centralizing and sharing it in a more dynamic way. They also needed to generate confidence in the security of this data.

STRATEGY AND SOLUTION:

Accompanying change

They needed a change and evolution in their work system to solve the difficulties in the way they were working. The requirement for the change came from the IT department, then it was driven by the Board of Directors to present it to Management. In the process, they also evaluated Office 365 but opted to hire G Suite licenses. 

Expertizen carried out the implementation of the email and the tools that go with it, along with migrations and training so that all users know how to use them. In this way, they could work collaboratively, from anywhere and ensure data security. 

How was the implementation and migration process? 

"Considering the context of what Ferrosider is like in terms of technological advances, I must say that it was less chaotic than I could have imagined. It helped a lot the workshops conducted by Expertizen and the coordination with the users when migrating their data... The adaptation cost perhaps a little as it is a road to travel to become familiar with the online and cloud world, but it is a road we are traveling and we are increasingly satisfied with the decision taken." Matías Fernández.

Today, our technical team provides them with remote support. We help them mainly with issues related to the configuration of the administration console. In addition, we accompany and advise your team so that they can continue to evolve. In this 2020, we will accompany them in the migration of their console to Google Workspace. 

Why did you choose Expertizen?

"Seriousness and reliability are valued, also the commitment to follow up on the change, which like all change is usually a headache. " Matias Fernandez. Matías had worked with Expertizen from other companies before.

RESULTS:

Evolution of work dynamics

• The mail service became a reliable and secure tool.
• Facility for collaborative work
• Access to service portability

"The work dynamics changed dramatically, now users share documents in an agile and fast way and the Email service became 100% reliable." Matías Fernández.

CURRENT:

Tools to deal with remote work.

Matías explains that the implementation before the pandemic allowed them to work literally from anywhere, it was the right time. He also says that the idea is to take more advantage of all the tools, for example, to exploit more the Chat service, Drive and the creation of forms. 

Finally, we asked Matias if he wanted to add anything else:

"Recommend Expertizen as a company and service provider. Mention Gabriel Paradelo as an excellent professional and thank his entire team for their patience and we share the success of what was done."

For us, each implementation is different and we believe that the important thing is to know which work processes the company wants to improve, in order to accompany them both at the beginning and when the project evolves.