Who doesn't like to stand out for good customer service?
To the customer, whatever he asks for;
and if he doesn't ask for it, also
We know that providing a great experience is a challenge, but there is no greater satisfaction than when our customers recognize our efficient service, and if it is personalized, even better!
Beyond the channels
Using different channels that can be aligned and integrated to be always present is essential. Nowadays, working from the omnichannel is the key to gain an advantage over the rest, thus being able to build customer loyalty, and together with Zoho, you will achieve that differential you are looking for!
more knowledge of your visitors
Zoho SalesIQ
Live chat application to monitor the behavior of your web visitors and initiate or receive conversations, as well as refer queries to the appropriate sector.
Provide live attention to your visitors
Monitor your agents' service quality
Create chatbots to optimize response time
MORE SATISFIED CUSTOMERS
Zoho Desk
Ticketing system that improves post-sales response times by unifying multiple channels to continue providing excellent service after a sale has been made.
Assign tickets to each team according to their skills
Automatically notify your customers about the ticket process
Analyze your response times and SLA (Service Level Agreement).
more knowledge of your visitors
Zoho SalesIQ
Live chat application to monitor the behavior of your web visitors and initiate or receive conversations, as well as refer queries to the appropriate sector.
Provide live attention to your visitors.
Monitor your agents' quality of service.
Create chatbots to optimize response time.
MORE SATISFIED CUSTOMERS
Zoho Desk
Ticketing system that improves post-sales response times by unifying multiple channels to continue providing excellent service after a sale has been made.
Assign tickets to each team according to their skills.
Notify your customers about the ticket process automatically.
Analyze your response times and SLA (Service Level Agreement).
WhatsApp at the center of the scene
Each tool of the sales solution allows a quick and easy integration with WhatsApp Business. What does this mean? Whether you are contacted by leads, contacts or customers, you can have their history to respond from one place and refer them to the appropriate area. You can even set up a chatbot!
